Showcase

Voxeo provides a 100% standards-based platform and global, carrier-grade cloud for building automated communication applications that improve the customer experience and streamline business processes. Our unique “design once, deploy anywhere” technology enables seamless interaction using voice, text, chat, mobile and social channels. Thousands of applications are Built on Voxeo. www.voxeo.com

IQ Services provides customer experience quality assurance services for contact centers. Services include performance testing, monitoring and related professional services for self service (IVR) and agent supported customer interactions. Our mission is to provide the most flexible and cost effective approaches giving customers confidence their business solutions deliver the required customer experience before they are deployed and in production.

SugarCRM delivers an integrated solution that empowers every customer-facing professional to better understand and engage their customer, so every connection drives value. SugarCRM’s market-leading open Customer Relationship Management (CRM) platform provides the agility, flexibility, and security required to deliver a superior customer experience across the organization,every time.

Interactive Intelligence offers unified business communications for contact center automation, unified communications, and business process automation, with our open standards, all-in-one software suite. Over 5,000 organizations worldwide currently benefit from our on-premise or cloud-based solutions, both of which include value-added services for software, hardware, implementation, consulting, support and education.

Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate.

ThoughtBurst is a management consulting organization that helps organizations transform their customer-facing operations.  We have deep skills in strategy development, operations assessment, business process design, solution design and implementation.  Specific domain expertise includes customer experience, contact center, sales, CRM applications, social media, social CRM, and marketing automation.