The Customer Service Experience (CSE) conference brings high-level technology buyers and an impressive collection of industry influencers to one location.
IQ Services is a leader in providing customer experience quality assurance services for call centers during the entire life cycle of business solutions. Services include end to end performance testing, monitoring and related professional services for self service (IVR) and agent supported customer interactions.
Oracle offers the most complete customer experience solution, enabling companies to differentiate themselves across all channels, touchpoints, and interactions. From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results you want and the great experiences your customers want. www.oracle.com/cx
500 Oracle Parkway, Redwood City, CA 94065
• 406-522-2963 • www.oracle.com
SugarCRM delivers an integrated solution that empowers every customer-facing professional to better understand and engage their customer, so every connection drives value. SugarCRM's market-leading open Customer Relationship Management (CRM) platform provides the agility, flexibility, and security required to deliver a superior customer experience across the organization, every time.
10050 North Wolfe Road, SW2-130, Cupertino, CA 95014
• 408-454-6900 • www.sugarcrm.com
AVOKE Analytics is a cloud based analytics solution that captures and analyzes your customer’s whole call from start to finish. Providing valuable end-to-end insight into the customer experience, AVOKE’s unique solution can improve business decision making and provide strategic business intelligence for the enterprise
10 Moulton Street, Cambridge, MA 02138
• 617-873-4725 • www.avoke.com
Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide. Five9 has led the cloud revolution in contact centers, helping contact centers transition from premise-based software to the cloud. Five9 helps contact centers increase agent productivity and deliver business results.
4000 Executive Parkway, Suite 400, San Ramon, CA 94583
• 925-201-2000 • www.five9.com
Freshdesk Inc. is the world’s fastest-growing software provider of hosted customer support solutions. Over 8000 businesses today use Freshdesk’s software to deliver exceptional customer service over multiple channels (Email, phone, chat, website, forums, Facebook, Twitter). The company is backed by Accel Partners and Tiger Global Management.
340 S. Lemon Ave, #7585, Los Angeles, CA 91789
• 1-877-485-0317 • freshdesk.com
Interactive Intelligence offers unified business communications for contact center automation, unified communications, and business process automation, with our open standards, all-in-one software suite. Over 5,000 organizations worldwide currently benefit from our on-premise or cloud-based solutions, both of which include value-added services for software, hardware, implementation, consulting, support and education.
7601 Interactive Way, Indianapolis, IN 46278
• 317-872-3000 • www.inin.com
LiveLOOK is the industry leader for enterprise co-browsing and customer collaboration technologies. Deployed by over 20% of Fortune 100 companies today, LiveLOOK's innovative, patented approach to co-browsing helps companies transform customer engagement, improve satisfaction scores, increase first call resolution rates, reduce call handling time and more.
100 Matawan Road, Suite 415, Matawan, NJ 07747
• 732-520-2006 • www.livelook.com
Moxie Software, Inc.
Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate.
150 Mathilda Place, Suite 302, Sunnyvale, CA 94086
• 800-474-1149 • www.moxiesoft.com
Parature is the leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature is among the vendors on the Gartner Magic Quadrant for the CRM Customer Engagement Center and is the recipient of numerous awards including the 2013 CRM Magazine Service Leader Award.
13625 Suite B Dulles Technology Drive, Herndon, VA 20171
• 703-564-7758 • www.parature.com
Performance Technology Partners, LLC
Performance Technology Partners, LLC (PTP): a business consulting and solution delivery company serving public, private, and Government. As a product agnostic company dedicated to our clients success, we improve ‘Customer Experience’, reduce cost, optimize processes, and increase revenue through problem analysis, solution delivery, and ongoing infrastructure maintenance.
ThoughtBurst is a management consulting organization that helps organizations transform their customer-facing operations. We have deep skills in strategy development, operations assessment, business process design, solution design and implementation. Specific domain expertise includes customer experience, contact center, sales, CRM applications, social media, social CRM, and marketing automation.
Transversal delivers business critical online, multi-channel, self-service solutions for global brands who provide their customers with exceptional customer experience. Working with brands like Virgin, Sky, Volkswagon and ANZ bank and operating in Europe, the US and Australasia, it is the leading provider of Knowledge Solutions.
Betjeman House, 104 Hills Road, Cambridge CB2 1LQ, United Kingdom
• +44 (0)1223 488703 • www.transversal.com
Genesys Cloud is a leading provider of cloud-based customer experience solutions for Interactive Voice Response (IVR) and contact centers. These solutions enable mid-market and enterprise organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence (BI) applications that seamlessly work together to put the Customer Experience (CX) First.
VoltDelta OnDemand is a global cloud-based contact center provider with 35 years of experience. We rapidly tailor and integrate our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. Our service guarantee is supported by contact center and carrier experts who are dedicated to your success.
LinguaSys solves human language challenges in Big Data and social media for blue-chip clients. Its natural language processing software provides multilingual text mining, MT and natural language interfaces. LinguaSys delivers customized solutions powered by LinguaSys’ Carabao Linguistic Virtual Machine™, an interlingual technology. LinguaSys is an IBM Business Partner. www.linguasys.com @LinguaSys33431
One South Ocean Blvd., Suite 306, Boca Raton, FL 33432
• 561-755-7150 • www.linguasys.com
nanoRep is a leading customer service company that offers a complete online customer support solution which improves customer service and increases online sales. nanoRep innovative knowledge base and search technologies allow instant, self-service answers to visitors' questions across web or mobile sites.