Deliver Exceptional Customer Care Across All Channels

Martha Brooke

Founder & Chief Customer Experience Analyst
Interaction Metrics

Martha Brooke thinks about customer experiences differently: “Experiences can be measured—and measuring is how you improve—but only if your measurement is sufficiently nuanced.” To spread her ideas about metrics to companies everywhere, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics provides actionable customer feedback and rigorous customer service evaluations. Martha is certified in Blackbelt Six Sigma and has been achieving the highest levels of customer engagement for 20+ years.

Customer Service Experience 2014
Wednesday, August 20, 2014
Keynote 11:45 a.m. - 12:30 p.m. CLOSING KEYNOTE PANEL: The Future of Customer Service

Customer Service Experience 2013