Deliver Exceptional Customer Care Across All Channels

Customer Service Experience 2013 Speakers

Leslie Ament, Retail Research Leader, Center for Industry Insights, Deloitte LLP
Jennifer Batley, Principal and SVP, Walker
Kathrina Bidwell, Manager, Patient Contact Centers, Sharp Healthcare
Jeanne Bliss, Founder,
Aphrodite Brinsmead, Analyst, Customer Interaction, Ovum
Martha Brooke, Founder & Chief Customer Experience Analyst, Interaction Metrics
Mike Burke, VP Sales & Marketing, IR
Tanya Anne Callaway, Owner & CEO, First Touch Communications
Keith Dawson, Practice Leader, Customer Engagement, Ovum
Patrick Gibbons, Principal, Senior Vice President, Walker
Tobias Goebel, Senior Director Emerging Technologies, Product Management and Marketing, Aspect Software, Inc.
Robin Gomez, Director, Operational Excellence, Radial
Patricia Graca, Director, Social Media Support, Hewlett-Packard
Anuj Gupta, Chief Technology Officer (CTO), Purity Products
Daniel Hong, Research Director & VP, Forrester Research
Ian Jacobs, Globally, Forrester Research
Esteban Kolsky, Founder and President, ThinkJar
Matt Kresch, Principal Product Strategy Director, Oracle
Bob McDonald, Vice President, Sales and Service, Contact Center, Gerber Life Insurance
Eric McKirdy, Global Customer Experience Manager, Communications, IAC Applications/
Leo Minervini, CIO, Carlo’s Bakery
Omer Minkara, Research Director, Contact Center & Cust Exp Man, Aberdeen Group
Clint Oram, Co-founder and CTO, SugarCRM
Natalie Petouhoff, Vice President and Principal Analyst, Constellation Research, Inc.
Barbara Porter, Executive Director, Ernst & Young
Nava A Shaked, CEO, Brit Business Technologies Ltd (BBT)
Michael Starr, Principal, Strativity Group
Lee W Stephen, Senior Manager, Customer Services, EMC
Andrew Studee, Managing Director, Crescendio
Davin Yap, Founder & CEO, Transversal Corporation Ltd.