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Customer Service Experience 2013 Speakers

Leslie Ament, SVP Research & Principal Analyst, Hypatia Research Group
Jennifer Batley, Principal and SVP, Walker
Kathrina Bidwell, Manager, Patient Contact Centers, Sharp Healthcare
Jeanne Bliss, Founder, CustomerBliss.com
Aphrodite Brinsmead, Analyst, Customer Interaction, Ovum
Martha Brooke, Program Director & Founder, Interaction Metrics
Mike Burke, VP Sales & Marketing, IQ Services
Tanya Anne Callaway, Owner & CEO, First Touch Communications
Keith Dawson, Principal Analyst, Customer Interaction, Ovum
Patrick Gibbons, Principal, Senior Vice President, Walker
Tobias Goebel, Director of Mobile Strategy, Office of the CTO, Voxeo, an Aspect Company
Robin Gomez, Director, Operational Excellence, GSI (an eBay company)
Patricia Graca, Director, Social Media Support, Hewlett-Packard
Anuj Gupta, Chief Technology Officer (CTO), Purity Products
Daniel Hong, Senior Director, Product Marketing Strategy, [24]7
Ian Jacobs, Customer Experience Evangelist, Genesys
Esteban Kolsky, Founder and President, ThinkJar
Matt Kresch, Principal Product Strategy Director, Oracle
Bob McDonald, Vice President, Sales and Service, Contact Center, Gerber Life Insurance
Eric McKirdy, Global Customer Care Manager, Communications, Ask.com
Leo Minervini, CIO, Carlo’s Bakery
Omer Minkara, Senior Research Analyst, Contact Center, Aberdeen Group
Clint Oram, Co-founder and CTO, SugarCRM
Natalie Petouhoff, Vice President and Principal Analyst, Constellation Research, Inc.
Barbara Porter, Executive Director, Ernst & Young
Nava A Shaked, CEO, Brit Business Technologies Ltd (BBT)
Michael Starr, Principal, Strativity Group
Lee W Stephen, Senior Manager, Customer Services, EMC
Andrew Studee, Managing Director, Crescendio
Davin Yap, Founder & CEO, Transversal