Deliver Exceptional Customer Care Across All Channels

Thank you for making Customer Service Experience 2015 a success. 

Customer Service Experience 2016
May 23 - 25, 2016
Omni Shoreham Washington, DC

Customer Service Experience 2015

Now in its fourth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. 

Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices.

Technology alone is not enough to improve the customer service experience. The best customer service experience strategies are aligned with customer needs and require enterprises to develop and maintain a clear line of sight to their customers across various touch points.

Join us as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

What Will Be Covered

  • Streamlining customer service and support processes
  • Increasing profitability
  • Creating superior customer experiences
  • Implementing social and mobile support strategies
  • Leveraging analytics for intelligent decisions
  • Applying best-in-class multichannel strategies


Who Should Attend

  • Chief Customer Officers
  • VPs/Directors/Managers of IT, CIO, CTO
  • VPs/Directors/Managers of Customer Service
  • Web and Social Media Strategists
  • Managers of Customer Data and Analytics
  • Customer Experience and Service Executives

What You'll Learn

  • The latest trends in the customer service market and the broader customer experience industry
  • Exposure to a greater breadth and depth of customer service and support topics, professionals, and solutions
  • Enterprise best practices in building and managing complex multichannel operations
  • Perspective into enterprise rollouts and success criteria for new interaction channels, such as mobile and social customer service
  • Ways to leverage data to evolve a multichannel operation into a cross-channel strategy

See What's Coming to Customer Service Experience in 2015