Deliver Exceptional Customer Care Across All Channels


The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.

Interested in Sponsoring or Exhibiting?

Exhibit Hall Hours
Monday August, 17
5:00 p.m. - 7:00 p.m.
Tuesday August, 18
10:00 a.m. - 5:30 p.m.
Wednesday August, 19
10:00 a.m. - 1:00 p.m.

Platinum Sponsors

Booth 508


8x8, Inc. is the trusted provider of secure and reliable cloud-based unified communications and virtual contact center solutions to organizations around the globe. 8x8's cloud solutions replace traditional on-premise PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative.

2125 O'Nel Drive, San Jose, CA 95131 • 408-727-1885 •

Booth 409

Salesforce’s mobile and social cloud technologies enable companies to connect with their customers, employees, partners and products in entirely new ways. Built on the Salesforce Customer Success Platform, Service Cloud empowers companies to deliver faster, smarter, and more personalized service, anytime and anywhere.

1 Market, San Francisco, CA 94105 • 800-667-6389 •

Booth 303


SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.

10050 North Wolfe Road, SW2-130, Cupertino, CA 95014 • 408-454-6900 •
Gold Sponsors

Booth 309


Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud. For more information visit

4000 Executive Parkway, Suite 400, San Ramon, CA 94583 • 800-553-8159 •

Booth 411


Inbenta specializes in intelligent semantic search to improve the customer support experience online through A.I.-powered technology that helps businesses increase the efficiency of its customer service, call centers, and FAQs. Support services such as Dynamic FAQs and Instant Answers improve business website searches, customer self-service, and e-Commerce conversions.

777 Marines Island Blvd., Suite 220, San Mateo, CA 94404 • 408-213-8771 •

Booth 522


IR is a leading global provider of proactive performance management software and testing solutions for critical IT infrastructure, payments and communications ecosystems. Over 1000 organizations, including many Fortune 500 companies, rely on Prognosis to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for their customers.

6312 S. Fiddlers Green Circle, Suite 500N, Denver, CO 80111 • 303-390-8700 •


Nuance Communications is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. For more information, please visit

One Wayside Road, Burlington, MA 01803 • 781-565-5000 •
Corporate Sponsors

Booth 317


Infor Customer and Marketing Management provides organizations with a complete view of their customers at every stage in the marketing and sales cycle and delivers one vision from order to delivery.  Visit the Infor booth to learn more about the solution suite including CRM, CPQ, marketing resource management, real-time interaction management and campaign management.



641 Avenue of the Americas, New York, NY 10011 • 800-260-2640 •

Booth 308


SAP helps businesses stay a step ahead of their customers. Our solutions bring together marketing, sales, commerce, and customer service to rally around the customer. Whether in the cloud or in your data center, our software delivers the rich customer insight, flawless business process execution, and contextual customer experiences that help you fulfill your brand’s promise.

3999 West Chester Pike, Newtown Square, PA 19073 • 610-661-1000 •
Exhibiting Companies

Booth 415


PolyVista makes analytics easy and data useful. Without additional cost, we bundle our software technology with professional services in a business model we call Solution as a Service. With PolyVista, clients experience the benefits of data analysis without having to learn and maintain complex new technology.

1222 Ridgeley Drive, Houston, TX 77055 • 713-521-1101 •
Media Sponsor

Booth 530

CRM Magazine

Our goal at CRM Media is to become the preferred source for information, products, and services relevant to the CRM user marketplace. CRM Media is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future.

CRM magazine and's features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. CRM magazine and are ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare.

143 Old Marlton Pike, Medford, NJ 08055 • 212-251-0608 •