May 23 - 25, 2016 | Omni Shoreham Washington DC

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Customer Service 2016 Registration Includes:

  • Access to keynotes and conference sessions (subject to registration pass selected)
  • Admission to Customer Solutions Expo
  • Networking receptions on Monday & Tuesday evenings
  • Continental breakfast each morning
  • Morning and afternoon refreshments
  • Lunch on Monday & Tuesday 


2016 PASS OPTIONS Extended to April 29 After April 29
Full Three Day Conference Pass
Monday, May 23 - Wednesday, May 25 
Admission to all Customer Service Experience conference sessions, lunches, expo, keynotes, and receptions.
$1,595 $1,795
All Access Pass
Monday, May 23 - Wednesday, May 25
All Access admission to every event at Customer Service Experience, SpeechTEK and CRM Evolution from Monday – Wednesday.
Learn more about this pass.
$1,795 $1,995
One Day Pass
Monday, May 23 OR Tuesday, May 24 OR Wednesday, May 25
Admission to one complete day of Customer Service Experience activities.
$695 $895
Discovery Pass
Monday, May 23 - Wednesday, May 25
Admission to the expo, keynotes, receptions, and Solution Sessions. Does not include access to conference sessions or lunches.
$295 $395
Customer Solutions Expo
Monday, May 23 - Wednesday, May25 
Admission to the expo. No access to conference sessions, keynotes, lunches, or other events. Pass available to qualified industry professionals. Registrants must show business card or proof of industry affiliation.
$25 $35
Admission to the Expo is included in all pass options above.

Need help justifying your trip to Customer Service Experience?

Sometimes all it takes to get permission is using the right words. Tell your boss why you MUST come to Customer Service Experience. Here's a draft memo to get you started.

Convince Your Boss

The Customer Solutions Expo combines the Customer Service Experience, SpeechTEK, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.    

Expo Hours

Monday, May 23 .............. 5:00 p.m. - 7:00 p.m. (Grand Opening Reception)
Tuesday, May 24 ............. 10:00 a.m. - 5:30 p.m.
Wednesday, May 25 ......... 10:00 a.m. - 1:00 p.m.

Registration Desk Hours and Location

Registration will take place in the West Lobby of the Omni Shoreham Hotel.

Monday, May 23 .............. 7:30 a.m. - 7:00 p.m.
Tuesday, May 24 ............. 7:30 a.m. - 5:30 p.m.
Wednesday, May 25 ......... 8:00 a.m. - 1:00 p.m.

Hotel & Travel

Delegates are responsible for making their own travel arrangements and hotel accommodations. Please see the Venue page for more information.

Cancellation Policy

Cancellations will be accepted if received in writing no later than April 22, 2015. Full refunds minus a $75 processing fee will be issued. No refunds will be given after this date.

Code of Conduct

Information Today, Inc. is dedicated to providing an enjoyable conference experience for all conference participants. Please review our Code of Conduct prior to the event.

Conference Registrar

For questions regarding registration or to register groups of 5 or more please contact:

Nancy Ellor
Conference Registrar
Phone: 609-654-6266 or 800-300-9868
Fax: 609-654-4309 

General Inquiries

Customer Service Department
Information Today, Inc.
143 Old Marlton Pike 
Medford, NJ 08055
Phone: 609-654-6266 or 800-300-9868 

Co-Located With

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Break Sponsor

Monday Keynote Lunch

Tuesday Keynote Lunch

Tuesday Evening Networking Reception Sponsor

Media Sponsors

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