April 24 - 26, 2017 | Washington Marriott Wardman Park

Deliver Exceptional Customer Care Across All Channels

Thanks for joining us in Washington, D.C., as we learned about the new and innovative ways customer service technologies are shaping our lives and changing the way we do business.

Save the Date!
April 9 - 11, 2018
Renaissance Washington, DC Hotel Washington, DC

Now in its sixth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices. Wondering how to move forward, better allocate limited resources, or where to start? Let Customer Service Experience take you on a journey of discovery!

Attend Customer Service Experience and Learn

  • Retain your best agents
  • Improve agent empathy
  • Minimize customer effort
  • Leverage knowledge management to reshape customer service
  • Benefit from social and mobile support strategies
  • Apply best-in-class multichannel strategies
  • Utilize emerging strategies, such as performance support and contact rate

Who Should Attend

  • Chief Customer Officers
  • VPs/Directors/Managers of IT, CIO, CTO
  • VPs/Directors/Managers of Customer Service                 
  • Web and Social Media Strategists
  • Managers of Customer Data and Analytics
  • Customer Experience and Service Executives

 

 

 

 

Co-Located With

Diamond Sponsor

Platinum Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

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