April 24 - 26, 2017 | Washington Marriott Wardman Park

 

The Customer Solutions Expo combines the Customer Service Experience, SpeechTEK, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2017 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included in all registration options.

Expo Hours

Monday, April 24, 2017 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception

Tuesday, April 25, 2017 | 10:00 a.m. - 5:30 p.m.

Wednesday, April 26, 2017 | 10:00 a.m. - 1:00 p.m.  

Diamond Sponsor

Booth 401

Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM).

Platinum Sponsors

Booth 215

Clarabridge

Clarabridge’s customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Our SaaS solution is the most comprehensive offering for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: better customer experiences. For more information, visit www.clarabridge.com.

Booth 201

ServiceNow

With ServiceNow Customer Service Management, companies can improve customer satisfaction while reducing costs by enabling an effortless customer and agent experience, connecting teams to fix issues, and proactively preventing calls. Learn more at www.servicenow.com/csm

Corporate Sponsors

Booth 302

Aspect Software

Aspect provides brands around the world with the industry’s most innovative set of customer engagement capabilities for interaction management, campaign management and workforce optimization.  Aspect is the only provider of a Natural Language Understanding (NLU)-based intelligent self-service solution for developing, deploying and analyzing text-based customer service bots that fully integrate into the entire customer engagement ecosystem.

Vedicsoft offers CRM, ATS, and ERP solutions, with Location and Mobility Analytics, to fuel sales, increase customer lifetime value, and streamline operations. Our solutions deliver actionable business insights, realtime engagement, and individualized experiences for customers, candidates, and users. We leverage industry leading partner technologies from SugarCRM, Extreme Networks, and QlikTech.

Exhibiting Companies

Booth 304

CallMiner

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Booth 213

Jacada

Jacada enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization. www.jacada.com

Booth 203

QLess

One of the biggest profit killers for retailers is the checkout line. QLess helps retailers to capture those lost revenue opportunities, increasing the amount of time customers spend shopping by allowing them to reserve a spot in the checkout line for immediate service.

Co-Located With

Diamond Sponsor

Platinum Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

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