April 24 - 26, 2017 | Washington Marriott Wardman Park

Customer Service Experience 2017 Registration Includes

  • Access to keynotes and conference sessions (subject to registration pass selected)
  • Admission to Customer Solutions Expo
  • Networking receptions on Monday & Tuesday evenings
  • Continental breakfast each morning
  • Morning and afternoon refreshments
  • Lunch on Monday & Tuesday 


March 31
After March 31
Full Three Day Conference Pass
Monday, April 24 - Wednesday, April 26
Admission to all Customer Service Experience conference sessions, lunches, expo, keynotes, and receptions.
$1,595 $1,795
All Access Pass
Monday, April 24 - Wednesday, April 26
All Access admission to every event at Customer Service Experience, SpeechTEK and CRM Evolution from Monday – Wednesday.
Learn more about this pass.
$1,795 $1,995
One Day Pass
Monday, April 24 OR Tuesday, April 25 OR Wednesday, April 26
Admission to one complete day of Customer Service Experience activities.
$695 $895
Discovery Pass
Monday, April 24 - Wednesday, April 26
Admission to the expo, keynotes, receptions, and Solution Sessions. Does not include access to conference sessions or lunches.
$295 $395
Customer Solutions Expo
Monday, April 24 - Wednesday, April 26 
Admission to the expo. No access to conference sessions, keynotes, lunches, or other events. Pass available to qualified industry professionals. Registrants must show business card or proof of industry affiliation.
$25 $35
Admission to the Expo is included in all pass options above.

Need help justifying your trip to Customer Service Experience?

Sometimes all it takes to get permission is using the right words. Tell your boss why you MUST come to Customer Service Experience. Here's a draft memo to get you started.

Convince Your Boss

The Customer Solutions Expo combines the Customer Service Experience, CRM Evolution, and SpeechTEK 2017 showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.    

Expo Hours

Monday, April 24 .............. 5:00 p.m. - 7:00 p.m. (Grand Opening Reception)
Tuesday, April 25 ............. 10:00 a.m. - 5:30 p.m.
Wednesday, April 26 ......... 10:00 a.m. - 1:00 p.m.

Registration Desk Hours and Location

Registration will be located in the Atrium (outside of Exhibit Hall C) on the Exhibition Level of the Washington Marriott Wardman Park.

Monday, April 24 .............. 7:30 a.m. - 7:00 p.m.
Tuesday, April 25 ............. 8:00 a.m. - 5:30 p.m.
Wednesday, April 26 ......... 8:00 a.m. - 1:00 p.m.

Hotel & Travel

Delegates are responsible for making their own travel arrangements and hotel accommodations. Please see the Venue page for more information.

Cancellation Policy

Cancellations will be accepted if received in writing no later than March 24, 2017. Full refunds minus a $75 processing fee will be issued. No refunds will be given after this date.

Code of Conduct

Information Today, Inc. is dedicated to providing an enjoyable conference experience for all conference participants. Please review our Code of Conduct prior to the event.

Conference Registrar

For questions regarding registration or to register groups of 5 or more please contact:

Nancy Ellor, Conference Registrar
Phone: 609-654-6266 or 800-300-9868
Fax: 609-654-4309

General Inquiries

Customer Service Department
Information Today, Inc.
143 Old Marlton Pike 
Medford, NJ 08055
Phone: 609-654-6266 or 800-300-9868

Co-Located With

Diamond Sponsor

Platinum Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

Conference Preview

View more conference videos here.