April 24 - 26, 2017 | Washington Marriott Wardman Park

Registration

Speakers

VP Market & Product Strategy
Convergys


President
Workforce Development Group, Inc.


Principal Consultant
BT


GM Cloud and Chief Customer Officer
Aspect


Senior Director, Research Analytics & Decision Sciences
Convergys


Communications Specialist, Voice of the Customer
AOL


Director of Professional Services, CBIZ Employee Services Organization
CBIZ, Inc.


Managing Partner
Singola Consulting


Senior Analyst
Forrester Research


Customer Experience Sales Manager
BMW of North America


Research Director, Customer Experience & Commerce
451 Research


Founder and President
ThinkJar


Managing Partner
Lawson Concepts


Head of Global Social Media Customer Care, Consumer Business Unit
Symantec Corporation


Quality Analytics Manager, Club Services
Bluegreen Vacations


Founder & CEO
Customer Carewords, & Author, Transform: A Rebel’s Guide for Digital Transformation


Lead Analyst-Founder
Opus Research, Inc.


Executive Director
City of New York - Mayor's Office of Operations


Manager, Healthcare CRM Practice
Accenture


Community & Events Manager
Widen


Salesforce.com Platform–Regional Leader, the Americas
Flight Centre Travel Solution


Senior Sales Manager
Greenleaf Hospitality


Program Director, Voice of the Customer
AOL


Assistant VP, Customer Centricity
Lincoln Financial’s Group Protection Division


President
Toister Performance Solutions, Inc.


Vice President
Nucleus Research


Co-Located With

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Platinum Sponsors

Corporate Sponsor

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

Conference Preview

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