April 9-11, 2018 | Renaissance Washington DC Hotel


Smart Customer Service 2018 Registration Includes:

  • Access to keynotes and conference sessions (subject to registration pass selected)
  • Admission to Customer Solutions Expo
  • Networking receptions on Monday & Tuesday evenings
  • Continental breakfast each morning
  • Morning and afternoon refreshments
  • Lunch on Monday & Tuesday 


Smart Customer Service 2018 PASS OPTIONS By
March 9
March 9
Platinum Pass
Monday, April 9 - Wednesday, April 11
Admission to all Smart Customer Service, CRM Evolution, and SpeechTEK conference sessions, lunches, keynotes, receptions, the Customer Solutions Expo, and one Postconference Workshop.
Learn more about this pass.
$1,995 $2,195
Gold Pass
Monday, April 9 - Wednesday, April 11
All Access admission to Smart Customer Service, SpeechTEK and CRM Evolution from Monday – Wednesday. Does not include Postconference Workshops.
Learn more about this pass.
$1,795 $1,995
Full Three Day Conference Pass
Monday, April 9 - Wednesday, April 11
Admission to all Smart Customer Service conference sessions, lunches, expo, keynotes, and receptions.
$1,595 $1,795
One Day Pass
Monday, April 9 OR Tuesday, April 10 OR Wednesday, April 11
Admission to one complete day of Smart Customer Service activities.
$795 $995
Networking Pass
Monday, April 9 - Wednesday, April 11
Admission to the expo, keynotes, receptions, and Solution Sessions. Does not include access to conference sessions or lunches.
$395 $495
Postconference Workshops
Wednesday, April 11
Priced separately or as part of the Platinum Pass.
$295 $395
Customer Solutions Expo
Monday, April 9 - Wednesday, April 11 
Admission to the expo. No access to conference sessions, keynotes, lunches, or other events. Pass available to qualified industry professionals. Registrants must show business card or proof of industry affiliation.
$95 $105
Admission to the Expo is included in all pass options above.

The Customer Solutions Expo combines the Smart Customer Service, CRM Evolution, and SpeechTEK 2018 showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better.    

Expo Hours

Monday, April 9 .............. 5:00 p.m. - 7:00 p.m. (Grand Opening Reception)
Tuesday, April 10 ............. 10:00 a.m. - 4:30 p.m. 
Wednesday, April 11 ......... 10:00 a.m. - 1:00 p.m.

Registration Desk Hours and Location

Registration will be located on the Ballroom Level of the Renaissance Washington, DC Downtown Hotel.

Monday, April 9 .............. 7:30 a.m. - 7:00 p.m. 
Tuesday, April 10 ............. 7:30 a.m. - 5:30 p.m. 
Wednesday, April 11 ......... 8:00 a.m. - 1:00 p.m.

Hotel & Travel

Attendees are responsible for making their own travel arrangements and hotel accommodations. Please see the Venue page for more information.

Cancellation Policy

Cancellations will be accepted if received in writing no later than March 9, 2018. Full refunds minus a $75 processing fee will be issued. No refunds will be given after this date.

Code of Conduct

Information Today, Inc. is dedicated to providing an enjoyable conference experience for all conference participants. Please review our Code of Conduct prior to the event.

Conference Registrar

For questions regarding registration or to register groups of 5 or more please contact:

Joan Betances, Conference Registrar
Phone: 609-654-6266, ext. 156
Fax: 609-654-4309

General Inquiries

Customer Service Department
Information Today, Inc.
143 Old Marlton Pike 
Medford, NJ 08055
Phone: 609-654-6266 or 800-300-9868

NOTE: The sponsors and management of Smart Customer Service 2018 reserve the right to make necessary changes in this program. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topic and/or speaker.

Information Today, Inc. assumes no liability for the acts of their suppliers nor for the safety of any Smart Customer Service 2018 participant while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

Conference Videos

View video from previous events here: